Return Policy

We value your business and are committed to providing you with the highest quality products and customer service.

All Sales Are Final

Please note that all sales are final and we do not offer refunds for any purchases. This policy ensures that all the products we sell are brand new, out-of-the-box and have never been used before.

Defective Equipment or Accessories

We stand by the quality of our products. If you receive any equipment or accessories that are defective, we are here to help. You may request a repair or exchange for any defective items. Please contact our customer service team within 30 days of receiving your order to initiate the process. Our team will guide you through the steps to ensure your product is repaired or exchanged promptly.

How to Request a Repair or Exchange

Contact Us: Reach out to our customer service team at [customer service email] with your order number, a description of the defect, and any relevant photos or videos.
Assessment: Our team will assess the issue and determine if your product qualifies for a repair or exchange.
Return Authorization: If approved, you will receive a return authorization and instructions on how to send the defective item back to us.
Repair/Exchange: Once we receive the defective item, we will repair or exchange it and ship it back to you as quickly as possible.

We appreciate your understanding and cooperation with our return policy. If you have any questions or need further assistance, please do not hesitate to contact us. Thank you for choosing Frequency Microcurrent!